Finally some light at the end of the tunnel, only took two months for them to send out a returns bag, and put a hold on the bills as a disputed amount! Will hopefully say “The End” to all this sorry story of Mis-Telecommunications by next Friday.
The moral of this story, regardless of carrier be it T-Mobile, Orange, Vodafone etc… If you express a wish to return your phone within the Statutory period - make absolutley sure you put it in WRITING rather then EMAIL - it’s far less likley to get missed.
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