Once upon a time I would have thought nothing about ordering with interflora.  However my experiences in the last couple of days have taught me otherwise.  They have no real grasp of what “Customer Care” truly means.  I wait all day for a respose to my complaint which has only been dealt with by the virtue I rang through to the Head Office - 

Interflora House, Watergate, Sleaford, NG34 7TB

Phone:- 01529 304141

Don’t bother ringing the customer support number on 0870 904 5459 as this will invariably be engaged or ring out. 

Don’t bother sending them an email as they will simply advise you that due to the large volume of emails (I wonder why?!) they have trouble with responding to them.

Anyway, despite me three times asking for a FULL refund under the Sale of Goods Act 1979, since no goods have been delivered to the address requested.  They have asked me to give them the oppportunity to investigate.  So, I will wait until tomorrow at 11am.  At which point I will contact both their Head Office again, and my Credit Card Company to (to speak with the charge back department) about refunding my card.

My advice is simple :-

DON’T USE INTERFLORA

EDIT > The first of many Online Consumer Reviews:- CIAO The Consumer Community

EDIT > Second Review:- dooyoo.co.uk

Interflora suck BIGTIME!!  I am still waiting for an explanation why my order has not been  completed for Mother’s Day.  We’re not talking a simple bouquet of flowers here either!!

Let’s see if they can answer my second email before 5pm today, after which point I will take the matter up with the Trading Standards.